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Do you ship internationally?

Yes, I ship everywhere in the world. All prints will be automatically shipped to the address entered upon checkout, so PLEASE make sure you have entered your address correctly. Thank you. :)

 

Do you accept credit card/debit card/PayPal?

I accept credit card and PayPal. All prices are in CAD but all currencies will be accepted at the current exchange rate.

 

Do you accept other currencies?

Yes, even though all prices are listed in CAD, all currencies will be accepted at the current exchange rate.

 

When will my prints arrive?

Prints usually take a maximum of 2 weeks (usually faster) from the time of purchase in order to be prepared for shipment, as I am hand printing and packaging each print with care. Prints are then shipped with Canada Post. For international orders, timing will vary depending on your local customs office. Thank you in advance for your patience.

 

How are the prints packaged?

  • Canada orders containing more than a 9x12in print will be rolled up in a cylindrical shipping tube. If 9x12in the print will be placed into a protective plastic sleeve and shipped flat inside a waterproof envelope enforced by two sheets of rigid chipboard to ensure the envelope doesn't bend.
  • USA 9x12in prints will be placed into a protective plastic sleeve and shipped flat inside a waterproof envelope enforced by two sheets of rigid chipboard to ensure the envelope doesn't bend.
  • International prints will be placed into a protective plastic sleeve and shipped flat inside a waterproof envelope enforced by two sheets of rigid chipboard to ensure the envelope doesn't bend.
  • Stickers and miniprints will be shipped in a small rigid envelope.

 

What paper/ink do you use?

The prints are printed on luxurious thick bright white fine art paper (matte). The prints are made with quality pigment based inks.

 

Do the prints have a margin/border?

Yes, the margin will vary depending on the original aspect ratio of the artwork, but there is usually at least a 1/4" margin on the left and right sides, and at least a 1/2" margin on the top and bottom edges.

 

What is the return/refund policy?

If the print arrives damaged during shipment, I will gladly send you a replacement print. Please take a photo of the damaged package and print and email it to me at mathieuvart@.com with your order number and a short explanation. Thank you.